tg299 game Privacy Policy —
How We Protect Your Personal Data in Pakistan

tg299 game ("we", "us", "our", "tg299 game") operates the online gaming platform accessible at tg299game.app (the "Platform"). For the purposes of this Privacy Policy, tg299 game is the data controller responsible for the personal data of Pakistan players registered on the Platform.

If you have any questions or concerns about how tg299 game handles your personal data, please contact our Data Protection team using the contact details provided in Section 13 of this Privacy Policy.

tg299 game collects the following categories of personal data from Pakistan players:

Identity and Registration Data:

• Full legal name as it appears on your Pakistan CNIC
• Pakistan CNIC number and date of issue
• Date of birth (used for 18+ age verification)
• Gender (where provided during registration)
• Nationality and country of residence

Contact Data:

• Pakistan mobile phone number (used for account authentication, 2FA, and support communications)
• Email address
• Pakistan postal address (required for certain KYC verification levels)

Financial and Payment Data:

• Easypaisa or JazzCash mobile wallet account reference (account numbers are not stored in full)
• Pakistan bank account details where bank transfer is used (account numbers are tokenised and not stored in plaintext)
• SadaPay or Raast account reference where applicable
• Visa or Mastercard debit card details (tokenised via our payment processor — card numbers are never stored by tg299 game directly)
• PKR transaction history, including deposit amounts, withdrawal amounts, dates, and methods

Gaming and Behavioural Data:

• Game play history, including games played, bet amounts in PKR, results, and session durations
• Bonus and promotion uptake and wagering progress
• Responsible gaming settings you have applied to your account, including deposit limits and self-exclusion periods

Technical and Device Data:

• IP address at the time of login and key account events
• Device type, operating system, and browser version
• Pakistan mobile network operator (where determinable from device data)
• Session timestamps and duration
• Cookie identifiers (see Section 7)

tg299 game collects personal data through the following methods:

• Direct registration: When you create a tg299 game account, you provide identity, contact, and in some cases financial data directly through the registration form.
• KYC document submission: When you submit identity verification documents — such as a copy of your Pakistan CNIC — tg299 game's KYC system processes this information to verify your age, identity, and eligibility.
• Payment transactions: Financial data is generated each time you make a PKR deposit or withdrawal via Easypaisa, JazzCash, bank transfer, or card payment.
• Platform interaction: Technical and gaming behavioural data is collected automatically as you use the tg299 game Platform, through server logs, session tracking, and game engine records.
• Support communications: When you contact tg299 game through live chat or email, the content of those communications may be retained as part of your account record for quality assurance and dispute resolution purposes.
• Cookies and similar technologies: See Section 7 for a full description of how tg299 game uses cookies and browser storage on the Platform.

tg299 game uses the personal data of Pakistan players for the following purposes:

• Account creation and management: Processing your registration, maintaining your tg299 game account, and ensuring that your PKR balance, game history, and account settings are accurately maintained.
• Identity verification and KYC compliance: Verifying that you meet the 18+ age requirement and that your identity matches the CNIC and payment methods associated with your account. This is a legal obligation under anti-money-laundering regulations.
• Payment processing: Processing PKR deposits and withdrawals via your chosen Pakistan payment method, and maintaining transaction records for financial and regulatory reporting.
• Fraud prevention and security: Monitoring account activity for indicators of fraud, money laundering, bonus abuse, duplicate accounts, and unauthorised access. We use automated and manual review processes for this purpose.
• Customer support: Responding to your account queries, processing responsible gaming requests, and resolving disputes.
• Responsible gaming: Using gaming behavioural data to identify patterns consistent with problem gambling and, where appropriate, proactively applying protective measures to your account.
• Legal and regulatory compliance: Meeting our obligations under applicable law, including responding to lawful requests from Pakistan law enforcement and regulatory authorities.
• Service improvement: Analysing aggregated and anonymised platform usage data to improve the tg299 game platform, game library, and payment experience for Pakistan players. Aggregated data used for this purpose cannot be used to identify individual players.

tg299 game processes Pakistan player personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between tg299 game and you as a registered player — including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable law — including KYC and AML identity verification, transaction record-keeping, and cooperation with lawful regulatory and law enforcement requests.
• Legitimate interests: Processing conducted on the basis of tg299 game's legitimate interests in fraud prevention, platform security, and service improvement — where those interests are not overridden by your privacy rights.
• Consent: Where tg299 game seeks your consent for specific processing activities — such as optional marketing communications — we will request that consent separately and clearly. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

tg299 game does not sell your personal data. We share Pakistan player data only in the following circumstances and only with parties that are contractually bound to handle it securely and in accordance with this Privacy Policy:

• Payment processors: PKR payment details are shared with our integrated Pakistan payment providers — Easypaisa, JazzCash, SadaPay, Raast, and banking partners — to the minimum extent required to process your transactions. These providers are independently regulated and operate under their own privacy and data security obligations.
• KYC and identity verification providers: tg299 game uses third-party KYC verification services to process Pakistan CNIC data and confirm player identity. These providers process data under strict contractual data processing agreements.
• Game content providers: Certified game studios such as Pragmatic Play and Evolution Gaming may receive limited technical session data as part of delivering their game content to your tg299 game account. No personal identity or payment data is shared with game content providers beyond what is required for session authentication.
• Fraud prevention services: Anonymised or pseudonymised account risk signals may be shared with fraud prevention network partners to identify and block known fraudulent patterns across the online gaming industry.
• Regulatory and law enforcement authorities: tg299 game will disclose personal data to Pakistan regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law or valid legal process. We will notify affected players of such disclosures where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of tg299 game's business or assets, player personal data may be transferred to the acquiring entity. Affected Pakistan players will be notified in advance of any such transfer and will be given the opportunity to delete their accounts if they do not consent to the transfer.

tg299 game uses cookies and similar browser storage technologies to operate and improve the Platform for Pakistan players. The following categories of cookies are used:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies, security tokens, and preferences for your tg299 game account language and currency (PKR). These cannot be disabled without preventing you from using the Platform.
• Functional cookies: Used to remember your tg299 game preferences across sessions — such as your most recently played game categories, responsible gaming settings, and notification preferences.
• Analytics cookies: Used to collect aggregated data about how Pakistan players navigate and use the tg299 game Platform — for example, which game categories are most popular, where players encounter errors, and how they move through the registration flow. This data is anonymised before analysis.

You can manage cookie preferences through your browser settings. Note that disabling non-essential cookies will not prevent you from accessing your tg299 game account but may affect the functionality of certain Platform features.

tg299 game retains Pakistan player personal data for the following periods:

• Active accounts: Personal data is retained for the full duration of your tg299 game account and for a period of five (5) years following account closure, in line with standard AML and financial record-keeping requirements.
• Transaction records: PKR transaction records — including deposits, withdrawals, and gaming financial history — are retained for a minimum of five (5) years following the transaction date, in compliance with applicable financial regulations.
• KYC documents: Copies of Pakistan CNIC and other identity documents submitted for KYC verification are retained for five (5) years following account closure or the most recent KYC verification event, whichever is later.
• Support communications: Customer support interactions are retained for two (2) years from the date of the most recent interaction in each case.
• Fraud investigation records: Where a tg299 game account is suspended or terminated following a fraud or AML investigation, associated data may be retained indefinitely where required for ongoing legal proceedings or regulatory reporting.

When the applicable retention period expires and there is no legal basis for continued retention, personal data is securely deleted or anonymised in accordance with tg299 game's data destruction procedures.

tg299 game implements technical and organisational security measures designed to protect Pakistan player personal data against unauthorised access, loss, destruction, or alteration. Key measures in place include:

• TLS 1.3 encryption for all data transmitted between your device and the tg299 game Platform
• AES-256 encryption for personal data and payment records stored at rest in tg299 game databases
• Tokenisation of sensitive payment data — card numbers and bank account numbers are replaced with secure tokens before storage
• Two-factor authentication (2FA) available on all tg299 game accounts via Pakistan mobile number SMS
• Access controls ensuring that tg299 game employee access to personal data is limited to what is strictly necessary for each role
• Comprehensive audit logging of all access to personal data records, with regular security reviews
• Regular independent security assessments of the tg299 game Platform infrastructure

In the event of a personal data breach that affects Pakistan player data, tg299 game will notify affected players as soon as practicable after the breach is confirmed, in accordance with applicable legal requirements.

As a tg299 game Pakistan player, you may exercise any of the data rights described in this Privacy Policy by contacting tg299 game using the details in Section 13. You do not need to complete a formal legal form — a clear written request to tg299 game support identifying your account and the right you wish to exercise is sufficient.

tg299 game will respond to data rights requests within thirty (30) days of receipt. Where a request is complex or where you have submitted multiple simultaneous requests, tg299 game may extend this period by up to a further two months, with advance notice provided to you.

Where tg299 game cannot fulfil a request — for example, where deletion is prevented by a legal retention obligation — we will explain the reason for the limitation in our response to you.

tg299 game does not knowingly collect personal data from individuals under 18 years of age. The tg299 game Platform is strictly intended for adults aged 18 years and above. Pakistan CNIC-based age verification is conducted as part of the standard KYC process for all accounts before any withdrawal is approved.

If tg299 game becomes aware that personal data has been collected from an individual under 18, we will immediately suspend the associated account, delete the personal data collected, and report the matter in accordance with our child protection obligations. If you believe a minor has registered on the tg299 game Platform, please contact us immediately at the address in Section 13.

tg299 game may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer to Pakistan players. The "Effective Date" at the top of this Privacy Policy will always reflect the date of the most recent update.

Where changes to this Privacy Policy are material — meaning theysignificantly affect how tg299 game processes Pakistan player personal data — we will notify affected players via email to their registered address and/or via an in-Platform notification at least seven (7) days before the changes take effect.

Your continued use of the tg299 game Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the updated Privacy Policy, you must discontinue use of the Platform and request account closure before the effective date of the changes.

For any questions, concerns, or requests relating to this Privacy Policy or the personal data tg299 game holds about your Pakistan account, please contact us through the following channels:

• Email: support@tg299game.app — please include "Privacy Request" in your subject line and your registered Pakistan mobile number or account username so we can locate your record promptly.
• Live Chat: Available 24/7 from your tg299 game account dashboard. For data rights requests, please ask to be connected to the Data Protection team. Average initial response time is under 90 seconds for Pakistan players.

tg299 game aims to resolve all privacy and data protection enquiries within thirty (30) days. For complex matters, we will acknowledge your request within 48 hours and provide a timeline for full resolution.

If you are not satisfied with tg299 game's response to a privacy concern, you have the right to raise the matter with the relevant data protection authority in your jurisdiction.